Director, Customer Value Architects

CrowdStrike

. Leads a team of direct report Customer Value Architect staff in account onboarding execution and defining of the customer success plans.

Posted 5/6/2026full-timeRemote • 🇯🇵 JapanLeadWebsite

About the role

Key responsibilities & impact

Leads a team of direct report Customer Value Architect staff in account onboarding execution and defining of the customer success plans.
Partners with direct sales leaders and staff to ensure the CVA team is driving the expansion of sales within existing and/or new accounts.
Promotes and supervises the development of competitive business propositions for the company's product portfolio.
Ensures the CVA team conducts business value analyses to demonstrate ROI and financial impact.
Drives team and self to proactively identify and remediate risks to customer success and value realization.
Accountable for CVA team’s efforts in the additional Falcon Flex consumption within a defined sales territory.

Requirements

What you’ll need

Minimum 15+ years of relevant professional experience
Expert-level industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives
Expert-level functional knowledge in the sales methodologies, techniques, and the sales lifecycle of security software solutions
Strong financial acumen with ability to calculate and communicate ROI metrics
Proven track record of managing complex customer relationships.

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales methodologiessales lifecyclefinancial acumenROI metricsbusiness value analysiscompetitive business propositionscustomer success plansaccount onboarding executionrisk identificationvalue realization

Soft Skills

leadershipcommunicationteam managementstrategic thinkingrelationship managementproblem-solvingcollaborationcustomer focusproactive approachanalytical thinking