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Tech Stack
Tools & technologiesCloudCyber SecurityLinux
About the role
Key responsibilities & impact- Responsible for assigned Partners.
- Assess Partners Falcon Complete environment and ensure alignment with Falcon Complete standards.
- Meets with the Partner on established cadence to review opportunities for improvement, and recommendations that align to improved security.
- Creates recommendations for components of CrowdStrike products that may lead to improved security posture.
- Coordinates technical resources as needed to ensure timely resolution to technical issues.
- Contact Partner directly upon identification of misalignment with Falcon Complete standards.
- Documents, updates, and resolves all Partner related issues in accordance with established procedures and SLAs.
- Partners with internal teams to ensure Partner satisfaction.
- Provides guidance and partners with other team members to ensure customer satisfaction.
- Establishes a ‘go-to-green’ plan for Partners drifting from a successful and secure experience.
- Creates and delivers content to a Partner.
- Serves in committees or focus groups designed to improve processes and procedures.
- Trains and coaches new Partners of Falcon Complete on standards and best practices.
Requirements
What you’ll need- 7+ years in Cybersecurity focused role
- 5+ years of experience as a security advisor or consultant
- Experience working with large, complex, and high skilled clients and MSP/MSSP’s
- Excellent customer-facing communication skills including verbal and written
- Experience delivering presentations to large audiences (i.e. webinars)
- Partner with CrowdStrike teams to troubleshoot and resolve customer issues
- Ability to travel to visit Partners onsite or at events
- Adept in Windows, Linux, and MAC operating systems
- Experience and demonstrated knowledge of threat detection and incident response
- Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck
- Bachelor's degree in Technology and/or Cybersecurity or equivalent experience.
Benefits
Comp & perks- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cybersecuritythreat detectionincident responseWindowsLinuxMAC operating systemsISO 27001NIST Cyber Security FrameworkCIS Critical SecurityPCI DSS
Soft Skills
customer-facing communicationverbal communicationwritten communicationpresentation skillspartner satisfactionguidancecoachingcollaborationproblem-solvingtraining