CrowdStrike

QA/Operations Engineer III, Remote

CrowdStrike

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AnsibleCyber SecurityDistributed SystemsJenkinsLinuxPythonShell ScriptingTerraform

About the role

  • Investigate and troubleshoot failures of test cases or crashes of our own products, or the applications we are exercising.
  • Trace root causes to application compatibility issues vs. environment issues with our own test framework.
  • Analyze application and environment problems and work with engineers to resolve issues.
  • Escalate failures to product development teams if issues are reproducible and can be traced to our own software.
  • Troubleshoot alerts from our lab monitoring system, remediating outages as needed.
  • Remediate our endpoint systems ensuring maximum uptime of our test environment.
  • Research software needs and test plans.
  • Administer our lab machines consisting of both physical hardware and virtual machines, including: Creating golden images of operating system configurations combined with desktop applications and server software.
  • Updating of golden images as needed, i.e. higher patch levels, lower patch levels.
  • As needed, run our product test cases manually to perform environment validation.

Requirements

  • 4+ years of hands-on experience in manual QA testing, including test case creation, execution, and defect management
  • Basic understanding of DevOps practices
  • Experience with infrastructure as code tooling (e.g. Terraform/Ansible)
  • Ability to analyze test results, investigate issues, and troubleshoot test failures effectively.
  • Proficiency in using test management tools (e.g., TestRail/Xray) and defect tracking systems (e.g., Jira).
  • Excellent problem-solving and communication skills, with the ability to work effectively in a cross-functional team environment or alone.
  • Solid understanding of software testing methodologies, including functional, regression, automation and integration testing.
  • Exposure to CI/CD processes and tools like Jenkins, Git, or similar.
  • Familiarity with Python and shell scripting.
  • Experience working in an Agile development environment.
  • Comfortable working in Windows, Linux and Mac