ServiceNow Administrator

CrowdStrike

. Administering capabilities to configure the ServiceNow platform to align with IT best practice.

Posted 4/28/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Administering capabilities to configure the ServiceNow platform to align with IT best practice.
Platform upgrades and code migration via update sets
Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and branding
Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB
Managing and administering ServiceNow users, groups, user criteria, and all the various roles
Assisting the Service Management Office Team in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal
Configuring and maintaining application security
Development work on stories for enhancements and project implementations across platform modules
Code reviews of other Developers’ work
Assisting with monitoring and improving platform health
Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports
Creating alerts and notifications using e-mail and other messaging capabilities within the platform
Ensuring the best performance from the system
Troubleshooting, resolving and /or escalating system Incidents when they arise
Performing daily operational management and administration activities
Producing reports and dashboards based on defined measures, metrics and key performance indicators.
Recommending any improvements regarding the platform, processes or reporting
Ensuring policies are reflected in the way the platform is administered.
Provide on-call support for ServiceNow

Requirements

What you’ll need

Bachelor’s degree in the field of computer science, information systems, other related degree, or experience equivalent
5 years of ServiceNow platform experience including a mix of development and administration
Familiar with HTML, JavaScript, CSS etc.
Knowledge of ServiceNow platform integrations with external systems
Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories
Experience with Core, Knowledge Management, Change Management, Incident, Problem, Hardware and Software Asset Management modules
Experience building automation workflows and ability to code review simple workflows (e.g., those built using Catalog Builder)
Experience building business rules, client scripts, and notifications
Knowledge of implementing LDAP, SSO, user/group/role
Knowledge of CMDB concepts
Experience with Debugging and Troubleshooting
Demonstrable knowledge of the ITSM framework (ITIL)
Excellent communication and interpersonal skills
Productive attitude with the focus on progressing the business forward
Drive efficiency, adoption and platform manageability
Certified System Administrator (SNOW) qualification

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowHTMLJavaScriptCSSAgileLDAPSSOCMDBDebuggingTroubleshooting

Soft Skills

communicationinterpersonalproductive attitudeefficiencyadoptionplatform manageability

Certifications

Certified System Administrator (SNOW)