Senior Intelligence Analyst

CrowdStrike

. Directly support cyber threat customers and ensure they realize the full value of the Intelligence product .

Posted 4/25/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

About the role

Key responsibilities & impact

Directly support cyber threat customers and ensure they realize the full value of the Intelligence product
Manage the customer's Falcon Intel Recon module
Serve as a cyber intel analytic interface between customers and the wider CrowdStrike intelligence team
Drive high levels of customer satisfaction and maintain strong ownership over customer relationships
Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise
Represent customers' feedback and requests to the Intelligence and Engineering teams
Plan and lead process improvement initiatives to improve overall customer satisfaction

Requirements

What you’ll need

Strong technical expertise in dark web intelligence, APT strategies, and threat intelligence
Exceptional customer engagement skills across technical and executive levels
Proven ability to independently manage multiple concurrent workstreams
Understand and address customer needs at all organizational levels, from C-suite executives to security analysts
Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections
Fully versed in the intelligence lifecycle
Excellent written, verbal communication skills in English
Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
Adaptable and willing to learn new technologies
Customer service attitude and willingness to help and problem-solve with customers
Ability to operate independently and with little direction
Ability to present and explain technology to people with less technical knowledge
Thrive in a fast paced, high stress startup environment
Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Fluent in Japanese at the C1 level or higher (CEFR standard)

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dark web intelligenceAPT strategiesthreat intelligencecyber threat intelligenceall-source threat intelligence analysisintelligence lifecycledata communication conceptsnetworkingenterprise security

Soft Skills

customer engagementcustomer satisfactionproblem-solvingcommunication skillsadaptabilityindependencepresentation skillsrelationship managementprocess improvement