Manager, Technical Account Management – Eastern Region

CrowdStrike

. Build, develop, and retain a customer-focused team of Technical Account Managers, fostering a culture of accountability, continuous learning, and customer obsession .

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build, develop, and retain a customer-focused team of Technical Account Managers, fostering a culture of accountability, continuous learning, and customer obsession
Act as a coach, mentor, and educator — investing in the professional growth of each TAM on your team
Cultivate a positive and high-performance work environment that attracts and retains top talent
Serve as the technical bridge between CrowdStrike and its customers, helping customers better understand and maximize CrowdStrike's capabilities while capturing their evolving requirements and needs
Maintain ownership of escalated case resolution, leading cross-functional teams as needed to drive timely and effective outcomes
Follow up with customers in response to CSAT survey results, identify areas of improvement, and implement corrective actions where warranted
Identify customers at risk across a large portfolio of accounts and coordinate the development of targeted success plans to remediate risk and ensure successful renewals
Partner closely with the Program Manager, Digital Success to align TAM-led, high-touch customer engagement with CrowdStrike's digital customer journey strategy, ensuring a seamless and cohesive customer experience across all touchpoints
Provide TAM team insights and customer feedback to inform the design and refinement of digital adoption campaigns, in-app experiences, customer portal content, and go-to-market (GTM) initiatives
Collaborate with the Program Manager, Digital Success to identify opportunities where digital programs can augment or scale TAM coverage — particularly for lower-touch or high-volume customer segments
Support the execution of digital engagement programs (e.g., adoption campaigns, webinars, onboarding journeys) by ensuring TAM team alignment and participation where appropriate
Contribute customer health, adoption, and engagement data to help measure and continuously improve the effectiveness of digital programs against defined performance indicators (ARR, NRR, time-to-value, product adoption/health scores)
Participate in strategic planning sessions with Customer Success, Sales, and Operations leadership to align on regional priorities and resource needs
Partner with Sales counterparts, Marketing, Product, and Customer Experience teams to deliver a unified customer success motion across the Americas and LATAM regions

Requirements

What you’ll need

Demonstrated experience in a people management role, ideally within customer support, customer success, or technical account management functions
Proven ability to manage, develop, and inspire professional-level employees in a fast-paced, high-growth environment
Ability to foster a positive work environment and model the values and behaviors expected of the team
Prior experience as a successful Technical Account Manager or Customer Success Manager with a track record of exceeding customer expectations
Demonstrated ability to manage a large portfolio of accounts, identify at-risk customers, and develop and execute remediation plans
Familiarity with digital customer success strategies, including digital journey development, tech-touch engagement models, and customer adoption campaigns
Comfort leveraging data and analytics to assess customer health, measure program outcomes, and drive continuous improvement
Bachelor's degree in Computer Science or equivalent relevant work experience
Technical understanding of endpoint protection technologies and the broader cybersecurity landscape
Ability to understand complex security architectures and identify gaps and opportunities to improve customer security posture
Exceptional written, verbal, and presentation communication skills, with the ability to engage effectively across a wide range of audiences — from technical practitioners to senior executive stakeholders
Strong cross-functional collaboration skills, with demonstrated success aligning teams around shared goals and outcomes
Strong problem-solving skills with the ability to implement systematic, scalable approaches in a dynamic environment

Benefits

Comp & perks

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical account managementcustomer success managementdata analyticsdigital customer success strategiesendpoint protection technologiescybersecurityremediation planscustomer adoption campaignsportfolio managementsecurity architecture

Soft Skills

people managementcoachingmentoringpositive work environmentcross-functional collaborationproblem-solvingcommunicationcustomer engagementteam alignmentleadership

Certifications

Bachelor's degree in Computer Science