CrowdStrike

Customer Success Intern, Automation Launch

CrowdStrike

internship

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $22 - $30 per hour

Job Level

Entry Level

Tech Stack

AWSCloudCyber SecurityDockerEC2GoJenkinsKubernetesPython

About the role

  • Perform a hybrid role combining aspects of Software Engineering, DevOps Engineering and Automation to build tools, integrations and infrastructure
  • Build Customer Success workflows, applications and infrastructure within CrowdStrike’s Falcon platform and its ecosystem
  • RoadMap planning: meet and interview internal customers to identify manual tasks that are currently taking significant time and effort
  • Work on automation platform to improve efficiency of resolving customer reported tickets caused by known-issues
  • Work on automation platform for auto-generating presentation decks from pre-defined templates
  • Extend functionality of Automation and Integration projects by contributing Python functions that help deliver product capabilities
  • Extend automation of functional test coverage
  • Collaborate with Customer Success business teams (Technical Support, Technical Account Management and Provisioning) to enable scaled support and self-service capabilities

Requirements

  • Graduating in 2028 with a Bachelor’s Degree
  • Proficiency in Golang, Python, and basic UI development with ability to integrate an existing UI/UX framework (any frontend stack)
  • Strong problem-solving, team collaboration, effective communication and ability to thrive in fast-paced environments
  • Interest in cybersecurity and an eagerness to learn through hands-on experience and collaborative projects
  • Motivated self-starter, committed to ongoing self-education, possess strong customer service skills and excellent technical problem-solving skills
  • Time commitment: Part-time, 10-20 hours/week
  • This role is fully remote and requires no travel
  • Bonus Points: Knowledge in infrastructure as code (IaC) practices and tools
  • Bonus Points: Knowledge in Kubernetes deployments in AWS (EKS or self-managed clusters) and cloud infrastructure components (VPCs, IAM, EC2, RDS, etc.)
  • Bonus Points: Understanding of containerization technologies (Docker) and orchestration
  • Bonus Points: Working with CI/CD (Jenkins, GitLab, Bitbucket or similar CICD platforms)
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