Manager, Platform Professional Services
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Australia
Visit company websiteExplore more
About the role
- Build and grow a team that helps customers operationalize and support CrowdStrike technologies.
- Provide hands-on support in the trenches with all members of the Platform Professional Services team and help deliver high quality services to all of our customers.
- Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes.
- Manage and mentor team members to help expand skill sets and maximize performance.
- Anticipate customer needs by staying abreast of new CrowdStrike technologies.
- Deliver directly to customers technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications.
- Manage customer projects both directly and as a project leadership role.
- Work closely and collaboratively with customer information technology teams.
- Support both CrowdStrike Incident Response and Compromise Assessment teams with deployment of Falcon, Falcon Forensics Collectors and Cloud Collector tools.
- Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral.
- Lead skills workshops for the Platform Professional Services team.
- Ability to travel up to 10% of the time
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline
- 10 years of experience performing IT deployments or in an end user/customer environment
- 3 years of managing a team of direct reports
- Strong understanding of employee management concepts
- Strong understanding of software deployment technologies
- Very knowledgeable on Windows, Mac, and Linux platforms
- Strong knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
- Skillful communication and effective ability to build collaborative relationships
- Expert experience with presentation technical content to various audiences
- Expert experience in computer and network systems security
- Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
- Proactive and thorough ability to manage work and prioritize customer projects
- Experience mentoring Senior team members
- Strong experience leading a team to complete projects
- High level of motivation; self-starter; results driven
- Technical Experience in endpoint protection, operating systems, software deployment, development technologies, compliance, and databases preferred.
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT deploymentssoftware deployment technologiesendpoint protectioncomputer and network systems securityWindowsMacLinuxMicrosoft Officeanalytical skillsproblem solving
Soft Skills
communicationcollaborative relationshipsemployee managementmentoringleadershipproject managementproactiveself-starterresults drivenanalytical thinking