CrowdStrike

Services Operations Analyst

CrowdStrike

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $110,000 per year

About the role

  • Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business
  • Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting and recognition, invoicing activities and engagement analytics
  • Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals
  • Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents
  • May support process improvement efforts and system automation efforts within CrowdStrike’s Services business
  • May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc.

Requirements

  • 2+ years experience in an operations or business analysis role
  • Bachelor’s preferably in Finance, Accounting, Business Management or related field
  • Must work effectively at a distance
  • Strong organizational skills with the ability to handle multiple tasks at once
  • Demonstrated project management experience
  • Excellent communication skills, both written and verbal
  • Proficient with Microsoft Excel
  • Strong working knowledge of a professional services firm preferred
  • Adept at communicating timelines and expectations to large teams
  • Experience with any of the following systems/programs is a plus: Jira//FinancialForce/Salesforce/Ironclad/RFPIO (or another proposal)
Benefits
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementoperations analysisresource planningrevenue forecastinginvoicingengagement analyticsproposal writingmetrics trackingfinancial analysissystem automation
Soft Skills
organizational skillscommunication skillsability to handle multiple taskscross-functional collaborationremote work effectivenesstimeline communicationexpectation management