Lead Sales projects across L2O and CLM initiatives by facilitating requirement gathering sessions, translating business needs into functional designs, developing solution prototypes, and creating detailed documentation to support implementation and training efforts
Collaborate with business stakeholders to establish and document user stories, current and future business processes and functional requirements
Create and maintain documentation for business processes and system configurations
Facilitate requirements gathering sessions with stakeholders
Take ownership of functional tasks and deliverables for the salesforce sales cloud applications, encompassing areas such as testing, training, reporting and support ongoing enhancements
Collaborate closely with Sales, Sales Operations, Finance, Legal and Platform teams to deliver a comprehensive solution
Drive user adoption and change management initiatives

Requirements

8+ years of business analysis experience, with 3+ years of Salesforce expertise
Strong understanding of Lead-to-Order processes and sales operations
Experience working on L2O and CLM transformation initiatives
Salesforce certifications (Admin, Advanced Admin, or Sales Cloud Consultant) preferred
Experience with Agentforce preferred
Proven track record of implementing process improvements in a sales environment
Strong analytical and problem-solving skills
Excellent stakeholder management, written and verbal communication skills, including experience meeting with and presenting information to senior leadership
Knowledge of contract management best practices and sales operations workflows
Bachelor's degree in Business, IT, or related field

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceLead-to-Order processessales operationsbusiness analysisprocess improvementsfunctional designssolution prototypesdocumentationuser storiessystem configurations

Soft Skills

analytical skillsproblem-solving skillsstakeholder managementcommunication skillspresentation skillscollaborationownershipchange managementuser adoptiontraining

Certifications

Salesforce AdminSalesforce Advanced AdminSalesforce Sales Cloud Consultant