CrowdStrike

Customer Onboarding – Technical Account Manager

CrowdStrike

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,000 - $110,000 per year

About the role

  • Onboard new Mid-Market CrowdStrike Premium Support Customers
  • Work with customers and account teams to identify and deliver success criteria for the first 90 days
  • Provide project leadership for new customer implementations
  • Identify opportunities for process improvement
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
  • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite
  • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
  • Escalate customer issues to management when appropriate
  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for reuse throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Drive support cases to ensure issues are being resolved in a timely manner

Requirements

  • Bachelor’s Degree or equivalent experience
  • Experience working with Windows Server Operating Systems
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Proven problem-solving skills
  • Collaborative attitude
  • Ability to travel up to 25%
Benefits
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows Server Operating Systemsenterprise web technologiessecurity infrastructuresproject leadershipprocess improvementtechnical issue resolutionknowledge base content creationcustomer feedback documentationcross-functional collaborationcustomer success criteria
Soft skills
customer servicecommunicationproblem-solvingcollaborative attitudetechnical credibilityadvocacytimelinessengagementleadershipresearch
Certifications
Bachelor’s Degree