CrowdStrike

Technical Support Engineer

CrowdStrike

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • You will take ownership of customer issues, including; initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible
  • You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers
  • Create the process or troubleshooting documentation in the support of knowledge base.

Requirements

  • 3+ years of customer support, technical support, system administration or related customer facing role
  • Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues
  • Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment
  • Ability to learn new technologies quickly
  • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
  • Ability to work independently with little direct supervision and as a part of a team
  • Outstanding analytical and organizational abilities
  • Ability to remain calm, composed and articulate when dealing with tough customer situations
  • Professional fluency with the English Language
Benefits
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingdiagnosingWindows environmentoperating systemsnetwork issuescustomer supporttechnical supportsystem administrationdocumentationknowledge base
Soft skills
relationship managementcustomer servicecommunicationanalytical abilitiesorganizational abilitiesindependenceteamworkcalmness under pressureadvocacy for customer successability to learn quickly