Corporate Account Manager
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇹🇭 Thailand
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for clients while collaborating with Sales, Customer Success and Product to ensure the existing customer base is receiving the value they expect from their implemented solutions.
- Achieve a quota of new sales growth within your select customer base each quarter.
- Be a customer advocate, driving relationships with key customers and creating new champions.
- Identify whitespace in existing accounts and create value-based presentations to promote upgrades and cross-sells.
- Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio.
- Devise and execute account strategies and plans to maximize customer success and account growth.
- Provide high touch customer service, including escalation and coordination of support issues as needed.
- Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.
Requirements
- Demonstrated 5+ years of experience managing end to end sales account management
- Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.
- Light experience and/or understanding of sales frameworks such as MEDDPICC and Sandler
- Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Strong technical aptitude and ability to learn new concepts quickly.
- Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
- High level of comfort handling client objections and negotiations.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales account managementsales cycle managementsales strategyMEDDPICCSandlercustomer servicepresentation skillsobjection handlingnegotiation
Soft skills
customer advocacyrelationship buildingcommunicationtask prioritizationadaptabilitycollaborationproblem-solvingtime managementcustomer success