CrowdStrike

Senior Security Advisor, Falcon Complete

CrowdStrike

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $125,000 - $180,000 per year

Job Level

Senior

Tech Stack

Cyber SecurityLinux

About the role

  • Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
  • Provide Falcon Complete customers with recommendations that align to improved security.
  • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
  • Contact customers directly upon identification of misalignment with Falcon Complete standards.
  • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
  • Develop and provide customers with service reports and stats as requested.
  • Partner with internal teams to ensure customer satisfaction.
  • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Requirements

  • 3+ years in Cybersecurity focused role
  • Customer empathy and ability to guide customers towards desired outcome
  • Excellent customer-facing communication skills including verbal and written
  • Partner with CrowdStrike teams to troubleshoot and resolve customer issues
  • Adept in Windows, Linux, and MAC operating systems
  • Experience or demonstrated knowledge of threat detection and incident response
  • Bachelor's degree in Technology and/or Cybersecurity or relevant experience
  • Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
Benefits
  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
threat detectionincident responseWindowsLinuxMAC operating systems
Soft skills
customer empathycustomer-facing communicationguiding customerstroubleshootingcollaboration
Certifications
SANS certificationISC2 certification