Project Manager, Service Delivery – Change Management
CrowdStrike
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $86,000 - $135,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Drive technology adoption and effective use of the legal technology stack through awareness campaigns, communications, training programs, and change management strategies.
- Oversee application lifecycle management across practice areas, including implementations, enhancements, integrations, performance monitoring, and user access governance.
- Partner with stakeholders to identify opportunities for AI and automation, develop implementation roadmaps, and support pilots, UAT, rollout, and ongoing optimization.
- Ensure tools are consistently used to their fullest potential, enabling attorneys and staff to achieve maximum value from technology investments.
- Manage vendor relationships, align product roadmaps, negotiate priorities, and evaluate solutions to ensure technology investments meet evolving legal department needs.
- Oversee vendor compliance and procurement processes.
- Conduct market research on emerging legal technologies and AI capabilities, providing recommendations and alternative analyses to leadership.
- Lead end-to-end change management strategies for new systems, processes, and AI initiatives, including impact assessments, stakeholder engagement, training, and communication plans.
- Create SOPs, playbooks, knowledge articles, and process documentation to support organization-wide adoption and long-term sustainability.
- Implement and maintain knowledge management structures that support continuous learning, knowledge transfer, and operational clarity.
- Identify process bottlenecks, operational inefficiencies, and technology gaps; design and implement improvements that enhance productivity and streamline service delivery.
- Lead workflow analysis, current/future state mapping, and cross-functional process redesign initiatives.
- Drive ongoing optimization for legal applications, shared services, and technology-enabled workflows.
- Act as a liaison across Legal, IT, InfoSec, procurement, vendors, and business units to ensure transparency, alignment, and shared understanding of priorities.
- Facilitate cross-functional workshops, leadership presentations, and stakeholder readouts to support decision-making and engagement.
- Communicate project status, risks, and outcomes through clear reporting and ongoing cadence meetings.
- Define, track, and report key performance indicators (KPIs) to evaluate technology performance, service delivery impact, and operational efficiency.
- Analyze adoption trends, usage patterns, and service metrics to guide future investment and prioritize enhancements.
- Provide insights and data-driven recommendations to drive strategy and continuous improvement.
Requirements
- Bachelor’s degree required.
- 5+ years of experience in legal operations, service delivery, project management, change management, or a related field.
- Proven success managing large-scale technology implementations and change initiatives.
- Exceptional communication, collaboration, and problem-solving skills.
- Ability to balance strategic planning with hands-on execution in a fast-paced environment.
- Bonus Points: PMP, Agile, Change Management, Six Sigma, or related certifications strongly preferred.
- Advanced training and/or degree in IT, Business, or related field preferred.
- Strong knowledge of SaaS technologies, system governance, security/privacy compliance, and vendor management.
Benefits
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application lifecycle managementAI implementationautomationperformance monitoringworkflow analysisprocess redesignknowledge managementvendor compliancetechnology optimizationservice delivery
Soft skills
communicationcollaborationproblem-solvingchange managementstrategic planningstakeholder engagementtrainingleadershiptransparencyadaptability
Certifications
PMPAgileChange ManagementSix Sigma