Engineer

• Monitor and maintain the health, performance, and reliability of our hyperscale cell infrastructure processing trillions of events daily.
• Lead incident response and problem management through established on-call rotations and structured feedback loops.
• Implement comprehensive monitoring with Service Level Indicators to enable proactive alerting and automated self-healing.
• Conduct capacity planning and forecasting based on ingest rates and query patterns to optimize resource utilization.
• Ensure data integrity and compliance across >100 PB of stored data through automated consistency checks and recovery testing.
• Manage access controls, certificate rotation, and vulnerability management across cell infrastructure according to defined SLAs.
• Provision and scale cell infrastructure (vertical/horizontal) based on demand and performance requirements.
• Develop microservices and automation tools for cell components, including ingest writers and management systems.
• Orchestrate version upgrades, patch management, and configuration changes with minimal customer impact.
• Perform load testing and performance benchmarking to validate scaling thresholds and optimize costs.
• Coordinate with fleet operations, product teams, and infrastructure teams on global changes and capacity planning.
• Create technical documentation, operational playbooks, and partner with teams to address customer-impacting issues.
• Work in a team of friendly, trustworthy, and knowledgeable colleagues.
• Build and maintain CI/CD pipelines for testing and releasing configuration and software.
• Troubleshoot complex issues across multiple large-scale distributed systems, including LogScale, Kafka, object storage systems, and related infrastructure.
• Work closely with Engineering and Customer Support to troubleshoot time-sensitive production issues, regardless of when they happen.
• Apply SRE best practices, including SLOs, error budgets, chaos engineering, and blameless post-mortems.
• Effectively utilize AI coding assistants (e.g., Anthropic Claude) to accelerate development and problem-solving.

Senior Engineer, Falcon NG-SIEM, Serverless Cell Platform

Field Clinical Engineer

Senior Field Clinical Engineer

Cloud Threat Detections Engineer

SharePoint Engineer