Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
Assist customer with operationalizing all modules of the Falcon platform
Troubleshoot customer issues across small to large enterprises
Utilize and engineer native and 3rd party software deployment technologies
Develop scripting and application solutions using Falcon APIs
Customer project planning and status
Work closely and collaboratively with customer information technology teams
Leveraging CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
Assist customers with the integration of CrowdStrike into existing tools
Support both Incident Response and Compromise Assessment teams with deployment of Falcon and Falcon Forensics Collectors
Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral
Develop and lead skills workshops for the Platform Professional Services team
Ability to travel up to 25% of the time

Requirements

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline
8 years of experience performing IT deployments or in an end user/customer environment
Strong understanding of software deployment technologies
Very knowledgeable on Windows, Mac, and Linux platforms
Strong knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
Skillful communication and effective ability to build collaborative relationships
Strong experience with presentation technical content to various audiences
Strong experience in computer and network systems security
Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
Proactive and thorough ability to manage work and prioritize customer projects
Experience mentoring team members
Some experience leading a team to complete projects
High level of motivation; self-starter; results driven

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CrowdStrike FalconFalcon APIssoftware deployment technologiesWindowsMacLinuxcomputer and network systems securityvulnerability managementasset managementtechnical project planning

Soft Skills

communicationcollaborative relationshipspresentation skillsanalytical skillsproblem solvingproject managementmentoringleadershipself-starterresults driven