Director, Client Leadership

Croud

Director, Client Leadership at Croud in New York leading a client portfolio and creating superior client experience. Collaborating with cross-functional teams to achieve client visions and ambitions.

Posted 5/28/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $160,000 - $180,000 per yearWebsite

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Hard Skills

media planningSEOinfluencer marketinganalyticsstrategic planningbudget allocationaudience developmentcampaign planningdigital planningtraditional media

Soft Skills

client leadershipcommunication skillsleadership skillspresentation skillsattention to detailteam managementrelationship managementstrategic understandingcollaborationproblem-solving

Tools & Technologies

TGIGlobalWebIndexSimilarWeb

Industry Keywords

client experiencecross-functional teamsmedia activationstrategic recommendationscompetitive landscapebest in class toolsperformance marketingbrand marketingclient portfoliointernational collaboration

About the role

Key responsibilities & impact

Lead a client portfolio and Croud offering in New York.
Create a best in class client experience for the brands.
Build trusted partnerships as the senior POC on daily account management.
Shape media planning and presentations with cross-functional teams, including strategy and analytics.
Develop and innovate product solutions for clients navigating their needs and industry standards.
Participate in the US Management team, with potential international collaboration on a case-by-case basis.
Provide direct feedback to improve client relationships.
Maintain strong client relationships and health management through various means.

Requirements

What you’ll need

Proven experience in client leadership, media planning, and cross-functional team management.
Strong understanding of media activation or media planning, SEO, influencer marketing, analytics, and industry trends.
Excellent communication and leadership skills to drive client success and business growth.
Experience establishing & overseeing team’s planning process including research, strategy, evaluations and recommendations of media vehicles and tactics, through plan development, presentation, execution and follow-up
Experience defining high level strategy and holistic management of the media plan development, implementation, and execution
Experience Leading strategic planning initiatives including deck writing, budget and channel allocation, and audience development
Experience supporting development of strategic approach by delivering channel ideas and providing the link to reality of historical performance and in-market opportunities
Experience Identifying key target insights based on client brief necessary for formulating strategic recommendations, and ensuring alignment into broader long-term goals
Experience maintaining an in-depth knowledge of the client business and competitive landscape
Experience ensuring teams adopt best in class tools, techniques, and systems to deliver plan recommendations aligned to client’s objectives and expected business outcomes
Demonstrating an intimate, and strategic, understanding of how consumers interact with channels and technology, while championing across internal agency teams
Experience of elevating over campaign planning and having to drive demonstrable results for c-suite executives.
Demonstrable in-depth & deep experience as a strategic leader specifically in digital planning backgrounds. Expected to be an expert across all media, including digital, social and traditional, demonstrating advanced knowledge in all areas.
Extensive experience of presenting to clients and ’selling-in’ ideas, and of working closely with senior stakeholders to understand their business objectives.
Great communication and presentation skills, with good attention to detail.
Experience managing a team.
Hands-on experience of industry planning & insight tools is a nice-to-have. These include (but are not limited to) TGI, GlobalWebIndex, SimilarWeb.
Experience in managing multiple brands from both brand marketing & performance marketing is a bonus, but not a requirement

Benefits

Comp & perks

PTO/ Vacation: 20 days vacation a year
12 public holidays observed
Sick Days: 7 days annually
Summer Fridays: Early finishes from Memorial Day to Labor Day
Bereavement Leave: Paid time off for personal loss
Parental Leave: Enhanced leave plus FMLA through NY state
401(k) Savings Plan: 100% on contribution up to 4%
Sales commission with pitch opportunities
Recruitment referral bonus
Pre-tax commuter benefits
Full Paid Medical Insurance for Employee Only (including dental and vision)
Dependent contribution to Medical, dental and vision coverage
Employer paid life insurance coverage
Monthly gym membership stipend
Access to personalized health guidance via Health Advocate
Free Citi bike membership
Membership to TalkSpace (Mental Health Support)
Hybrid workspace support - home office setup is provided
Agile working policy
Complimentary access to fruit, cereals, snacks, soft drinks, tea, and coffee