Croud

Director of Operations

Croud

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Lead

About the role

  • Drive operational excellence across the agency, ensuring a seamless balance between people, processes, and commercial performance.
  • Develop and implement strategies that optimise time operations, resource management, and overall efficiency, while enabling sustainable growth.
  • Work closely with senior stakeholders - including global Executive Leaders, global Operational roles, Project Management, Channel Directors, and Finance.
  • Embed data-driven decision-making and enhance operational effectiveness.
  • Align agency-wide operations with strategic objectives.
  • Lead agency wide change management approach via communication, education and training of leaders and their teams on Operational Excellence and our systems to drive adoption and mindset shift.
  • Create and lead a systemised approach to agency wide reporting of time operations to deliver high standards of data accuracy and regular commercial performance checks.
  • Collaborate with the Project Management team and other relevant leaders and operational roles.

Requirements

  • Proven leadership experience in operations, ideally within a fast-paced, service-oriented, or agency environment, with a track record of driving commercial success through operational strategies.
  • Proven expertise in resource management, financial analysis, and time operations, with the ability to implement data-driven strategies that enhance efficiency and profitability.
  • Strong commercial acumen with experience in aligning operational strategies with business growth objectives and achieving measurable financial impact.
  • Exceptional stakeholder management skills, with the ability to influence and collaborate effectively across all levels, including senior leadership and department heads.
  • Strategic mindset with a hands-on approach, capable of balancing high-level decision-making with operational execution.
  • Proven experience in change management and process optimisation, with the ability to lead teams through transformation and innovation.
  • Inspirational leadership and team development capabilities, fostering high performance, engagement, and a strong agency culture.
  • Proactive problem-solving and adaptability, with the ability to anticipate challenges and implement solutions that drive continuous improvement.
Benefits
  • Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
  • 25 days holiday a year
  • Discretionary annual performance based incentive
  • Sale commission
  • Recruitment referrals bonus
  • Health & Wellbeing contribution
  • 2 Recharge Days each holiday year
  • Ride to Work scheme
  • Railcard Season Ticket loan
  • Home office chair and home office screen
  • Free fruit, breakfast cereals, snacks and tea & coffee in the office
  • Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave
  • Life insurance and income protection
  • Private Medical Insurance
  • Pension
  • Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform)
  • IPA Membership
  • Peer to peer recognition scheme 'bonusly'
  • Team off-sites/regular socials
  • Year-round holiday parties
  • Flexible working options
  • Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
resource managementfinancial analysistime operationsdata-driven strategiesoperational strategiesprocess optimisationchange managementoperational effectivenessreportingcommercial performance
Soft skills
leadershipstakeholder managementstrategic mindsetinfluencingcollaborationproblem-solvingadaptabilityteam developmentengagementcommunication