Crossroads

Practice Management Analyst I

Crossroads

full-time

Posted on:

Location Type: Hybrid

Location: Greenville • North Carolina • South Carolina • United States

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About the role

  • Provide front-line support as a subject matter expert.
  • Provide configuration assistance and workflow optimization for enterprise Practice Management and Billing systems.
  • Support day-to-day operations by making decisions around trending issues.
  • Manage and troubleshoot tickets.
  • Support testing and go-lives.
  • Assist end users to ensure stable, compliant, and efficient system usage across clinical and administrative teams.
  • Provide Practice Management ticket decisions and execution, escalating when necessary.
  • Troubleshoot issues as SME for end users.
  • Monitor trending issues.
  • Coordinate to onboard new services and locations.
  • Assist Senior PM Analyst in special projects.
  • Coordinate with Director Clinical Applications and other analysts as needed.
  • Test changes made in certification system.
  • Monitor production site for quality assurance.
  • Document and log all system changes.
  • Complete required trainings and mandatory training hours.

Requirements

  • 3 + years of supervisory experience in similar role required.
  • Required: Healthcare or Revenue Cycle / Billing / Accounts Receivable experience.
  • ICD 10 and CPT coding experience required.
  • Confident, professional demeanor and team player attitude a must
  • Patient insurance and benefit eligibility required.
  • Month-end reporting experience required.
Benefits
  • Medical, Dental, and Vision Insurance
  • PTO
  • Variety of 401K options including a match program with no vesture period
  • Annual Continuing Education Allowance (in related field)
  • Life Insurance
  • Short/Long Term Disability
  • Paid maternity/paternity leave
  • Mental Health day
  • Calm subscription for all employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Practice Management systemsBilling systemsICD 10 codingCPT codingRevenue CycleAccounts Receivableworkflow optimizationticket managementquality assurancemonth-end reporting
Soft Skills
subject matter expertdecision makingteam playerprofessional demeanorcommunicationtroubleshootingcoordinationdocumentationsupporttraining