Crossroads Talent Solutions

Program Manager

Crossroads Talent Solutions

full-time

Posted on:

Location Type: Office

Location: Alexandria • Virginia • United States

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About the role

  • Serve as the single point of accountability for contract performance, delivery, and outcomes
  • Act as the primary liaison to the Contracting Officer (CO) and Contracting Officer’s Representative (COR)
  • Provide leadership, direction, and oversight for all assigned personnel and subcontractors
  • Ensure all work aligns with federal regulations, SNAP policies, and contract requirements
  • Lead post-award activities, including kickoff meetings and contract startup
  • Develop and manage project schedules, staffing plans, and resource allocations
  • Monitor project progress to ensure on-time and within-budget delivery
  • Identify risks and implement mitigation strategies to maintain performance standards
  • Facilitate monthly progress meetings with government stakeholders, including preparation of agendas, documentation, and action tracking
  • Deliver: Weekly status reports (activities, staffing, risks, metrics)
  • Monthly progress reports (performance metrics, case volumes, accuracy, staffing updates)
  • Ensure transparency in performance through reporting on: Case completion rates, Accuracy and quality metrics, Turnaround times
  • Develop, implement, and maintain a Quality Control Plan (QCP) with measurable performance metrics
  • Establish processes to identify and prevent defects
  • Ensure compliance with federal regulations and SNAP policies
  • Maintain high-quality deliverables and documentation
  • Ensure adherence to performance standards, including timeliness, accuracy, and documentation quality
  • Oversee development and maintenance of performance dashboards (e.g., Power BI) to track: Case assignments and progress, Staff workload and productivity, Contract performance metrics
  • Ensure dashboards are accessible to government stakeholders for oversight
  • Supervise and manage contractor personnel, including Administrative Review Specialists
  • Ensure proper onboarding, training, and performance management of staff
  • Maintain staffing continuity and address turnover risks proactively
  • Manage personnel availability and ensure coverage during core hours
  • Communicate regularly with FNS leadership, COR, and other stakeholders
  • Provide timely updates on risks, issues, and recommended solutions
  • Facilitate collaboration across legal, compliance, and operational teams
  • Ensure teams: Review and analyze case files and documentation
  • Prepare determination recommendations and Final Agency Decisions (FADs)
  • Maintain compliance with SNAP regulations and federal standards
  • Monitor performance against service-level expectations, including: Case completion timelines (60–90 days depending on complexity), Documentation accuracy and quality

Requirements

  • Bachelor’s degree (required)
  • Minimum 5 years of project management experience
  • Minimum 2 years of experience managing federal contracts and staff
  • Demonstrated ability to deliver projects on time and within budget
  • Resolve client issues and manage risks
  • Lead cross-functional teams
  • Strong communication, leadership, organizational, and time management skills
Benefits
  • Medical/Dental/Vision Benefits Offered
  • 401k
  • Life Insurance plans
  • Employee Health and Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrisk managementquality controlperformance metricsresource allocationcontract managementdata analysisperformance dashboardscase file reviewdocumentation quality
Soft Skills
leadershipcommunicationorganizational skillstime managementcollaborationproblem-solvingstakeholder managementteam supervisiontrainingperformance management
Certifications
Bachelor's degree