Lead the team using Agile Scrum methodology, including facilitating daily standups, sprint planning sessions, and sprint retrospectives
Build and maintain a strong team spanning multiple geographies and time zones
Recognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate with stakeholders to resolve issues or escalate when necessary
Provide mentorship and development guidance to junior team members and less experienced consultants
For Extend type projects, collaborate directly with clients to deliver continuous value through regular cadence meetings, joint backlog grooming, and story development
Review user stories for technical validity and provide design guidance before development begins.
Coordinate and distribute work assignments effectively across team members
Perform code reviews, ensuring all developed functionality meets functional and technical standards and follows best practices
Perform hands-on ServiceNow development, including system configuration, integrations, and custom application coding when required
Ensure all developed work goes through a formal QA process including peer review, test scripts, and test results related to each story
Conduct sprint reviews and solution demonstrations for clients
Oversee the creation and maintenance of technical documentation, ensuring the team adheres to quality standards
Manage the release process, including preparing update sets, documenting detailed release steps, and guiding the team to ensure smooth promotion to production
Oversee defects management, including root cause analysis, coordinating defect fixes, and implementing continuous quality improvements
Advise clients on platform health best practices, including assistance with upgrades, patching, and release management
Analyze problems and recommend remediation solutions
Conduct technical training and knowledge transfer sessions
Continuously enhance ServiceNow skills by staying current on new releases and features
Build ServiceNow expertise by obtaining new micro and main line certifications as required by Crossfuze
Maintain 75% billable utilization target
Perform other duties as assigned and requested

Requirements

Excellent communication skills and strong commitment to quality service
Ability to work both independently and collaboratively within a team
Ability to work remotely and manage remote resources effectively
Ability to collaborate effectively with team members of diverse backgrounds, communication styles, and technical expertise levels
Ability to understand and implement complex end-user requirements
Ability to effectively organize work across multiple initiatives
4+ years of experience implementing, configuring, and developing ServiceNow modules and applications
Bachelor’s degree in computer science or similar technical degree (or equivalent job experience)
Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, Integration Technologies, etc.)
Strong understanding of ITIL methodologies
General knowledge of IT infrastructure, systems design and CSDM
Working experience with IT Service Management and CMDB processes
Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Implementation Specialist certification in two or more application areas
ServiceNow CAD certification is desired and required within three months of employment

Benefits

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
Flexible remote work options
Additional PTO day for mental health
Competitive paid time off
Half-day Fridays
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance
Competitive training & development programs
Healthcare Plan
401(k) with employer match
10 days toward bereavement leave
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

ServiceNow developmentsystem configurationintegrationscustom application codingcode reviewsQA processrelease managementdefects managementtechnical documentationweb technologies

Soft skills

communication skillsteam collaborationremote resource managementorganizational skillsmentorshipproblem analysiscommitment to quality servicestakeholder collaborationperformance monitoringtraining and knowledge transfer

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Implementation SpecialistServiceNow CAD certification