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CrossCountry Mortgage, LLC

Reverse Loan Processor

CrossCountry Mortgage, LLC

Reverse Loan Processor responsible for obtaining documentation for loan underwriting at CrossCountry Mortgage. Ensuring compliance with regulations while communicating with customers and loan officers.

Posted 7/10/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Provide quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer.
  • Review and analyze borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting.
  • Assemble the complete loan package in proper order for underwriting.
  • Verify all required documentation (pre-underwrite) in the file.
  • Complete the required loan checklist.
  • Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents.
  • Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
  • Manage pipeline by completing and submitting reports within allotted turn-around times.
  • Document all communication related to the loan application in the conversation log.

Requirements

What you’ll need
  • High School Diploma or equivalent.
  • Minimum of 2 years' reverse mortgage processing experience.
  • Experience with Encompass.
  • Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
  • Knowledge of DU, LP, Microsoft Office, and Windows.
  • Excellent math and analytical skills.
  • Excellent prioritization and time management skills.

Benefits

Comp & perks
  • medical
  • dental
  • vision
  • 401K
  • company-provided short-term disability
  • employee assistance program
  • wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Loan DocumentationCredit AnalysisLoan Package AssemblyPre-Underwriting VerificationLoan Approval Summary Preparation
Soft Skills
Customer ServiceCommunication SkillsPrioritization SkillsAnalytical Skills
Certifications
High School Diploma or Equivalent