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CrossCountry Mortgage, LLC

Loan Processor

CrossCountry Mortgage, LLC

Loan Processor providing quality customer service in obtaining documentation for underwriting residential mortgage loans. Requires 5+ years of processing experience and knowledge of various loan types.

Posted 7/1/2026full-timeRemote • New Jersey, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Providing quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer
  • Provides proper disclosures when required by applicable local, state, and federal regulations
  • Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting
  • Assemble the complete loan package in proper order for underwriting
  • Verify all required documentation (pre-underwrite) in the file
  • Complete the required loan checklist
  • Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting
  • Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan
  • Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures
  • Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information
  • Manage pipeline by completing and submitting reports within allotted turn-around times
  • Assist set-up of loans
  • Document all communication related to the loan application in the conversation log
  • Train and assist supervision of new Loan Processors and other processing personnel
  • Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from CrossCountry Mortgage investors
  • Available to work varying hours and overtime if needed

Requirements

What you’ll need
  • High School Diploma or equivalent
  • 5+ years of residential mortgage processing experience, with a focus on retail lending
  • Experience managing a pipeline of up to 50 loans simultaneously in a dynamic environment
  • Experience working with a variety of loan types, including Correspondent, Brokered, FHA, VA, Agency, Non-QM, Jumbo, and Bond programs
  • Experience with Encompass
  • Experience with SONYMA loans, preferred
  • Knowledge of DU, LP, Microsoft Office, and Windows
  • Knowledge of NJ and NY state-specific lending requirements and compliance standards
  • Knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred
  • Excellent math and analytical skills
  • Excellent prioritization and time management skills.

Benefits

Comp & perks
  • medical, dental, vision
  • 401K
  • company-provided short-term disability
  • employee assistance program
  • wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Loan Documentation ReviewLoan Package AssemblyCredit AnalysisLoan Approval Summary PreparationCompliance ReviewLoan Checklist CompletionDocumentation VerificationTime ManagementPrioritization SkillsKnowledge of Loan Types
Soft Skills
Customer ServiceCommunication SkillsTraining and Supervision