Loan Processor Manager

CrossCountry Mortgage, LLC

Loan Processor Manager overseeing Loan Processing Team Leads and Loan Processors at CrossCountry Mortgage. Ensuring quality, compliance, and customer satisfaction in loan processing.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the branch Loan Processing Team Leads and Loan Processors.
Provide leadership, support, and guidance to the processing team.
Work with all processors to improve the quality of the loan file being submitted to underwriting and closing.
Maintain a pipeline of loans.
Identify loan level defects and common post-closing conditions.
Coach processing team members.
Communicate with all employees; provide support and answer questions.
Act as the first point of contact for processing related branch issues.
Learn interdepartmental functions and responsibility.
Run, analyze, and manage prebuilt processing reports.
Participate in new branch onboarding to review files flow and expectations.
Work closely with departments to identify areas of strengths and weakness.
Conduct weekly processing staff meetings.

Requirements

What you’ll need

Minimum 3 years’ mortgage processing experience.
Minimum 3 years’ FHA/VA/FNMA/FHLMC loan processing experience.
Experience in employee training, preferred.
Knowledge of closing and title requirements, loan processing and automated underwriting systems.
Encompass LOS experience, preferred.
Excellent communication skills.

Benefits

Comp & perks

medical
dental
vision
company-provided short-term disability
employee assistance program
wellness program
401K

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage processingFHA loan processingVA loan processingFNMA loan processingFHLMC loan processingautomated underwriting systemsclosing requirementstitle requirementsEncompass LOS

Soft Skills

leadershipcoachingcommunicationsupportguidanceteam managementproblem-solvinginterdepartmental collaboration