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Sales Manager
CrossCountry Mortgage, LLCSales Manager serving as a liaison in loan processes at CrossCountry Mortgage. Providing superior service and assisting borrowers with financial programs.
About the role
Key responsibilities & impact- Serve as a liaison between the organization’s internal and external clients
- Oversee and directly involve in the loan process from start to finish
- Assist CrossCountry Mortgage borrowers to the best financial program
- Provide superior customer service by communicating with borrowers
- Review and audit income, assets, verify credit documentation within mortgage file
- Review mortgage loan disclosure packages and deliver to borrower
- Assist in managing a pipeline consisting of various loans
- Ensure structure of the loan presents the best program based on borrower’s circumstances
- Review the file for any missing documentation
- Communicate loan program and costs with borrowers
- Pre-underwrite items to help support approval of the loan
- Input feed for disclosures, present, and set up loan to fit borrower’s needs
Requirements
What you’ll need- Bachelor’s degree and/or equivalent combination of education/experience
- 3-5 years residential mortgage processing experience
- Experience with Encompass LOS, preferred
- Prior underwriting or processing experience, a plus
- Knowledge of RESPA guidelines and all mortgage and consumer regulations
- Knowledge of DU, LP, Microsoft Outlook, and Windows
- Excellent math and analytics skills
- Excellent communication skills
- Excellent prioritization and time management skills to meet deadlines
Benefits
Comp & perks- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
residential mortgage processingunderwritingpre-underwritingmath skillsanalytics skills
Soft Skills
communication skillsprioritization skillstime management skillscustomer service
Certifications
Bachelor’s degree