Branch Operations Manager

CrossCountry Mortgage, LLC

Branch Operations Manager overseeing loan processes and providing superior customer service at CrossCountry Mortgage. Handling multiple mortgage products and ensuring loans meet borrower needs.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide superior customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents.
Review and audit income, assets, run DU, and verify credit documentation within mortgage file to ensure loan stability.
Review mortgage loan disclosure packages and deliver to borrower, includes but not limited to rate disclosure and re-disclosure packages.
Assist in managing a pipeline consisting of Conventional, FHA, VA and USDA loans, along with 203k, Jumbo, and reverse mortgage products.
Ensure structure of the loan presents the best program based on the borrower’s financial circumstances.
Review the file for any missing documentation that best supports approval.
Communicate loan program and costs with borrowers (License required for this duty to be performed).
Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2’s bank statements, court orders, etc.).
Input feed for disclosures, present, and set up loan to best fit borrower’s needs.

Requirements

What you’ll need

Bachelor’s degree and/or equivalent combination of education/experience.
3-5 years residential mortgage processing experience.
Experience with Encompass LOS, preferred.
Prior underwriting or processing experience, a plus.
Knowledge of RESPA guidelines and all mortgage and consumer regulations.
Knowledge of DU, LP, Microsoft Outlook, and Windows.
Excellent math and analytics skills.
Excellent communication skills.
Excellent prioritization and time management skills to meet deadlines.

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

residential mortgage processingunderwritingloan auditingpre-underwritingmath skillsanalytics skills

Soft Skills

communication skillsprioritizationtime managementcustomer service

Certifications

Bachelor's degreemortgage license