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Production Manager
CrossCountry Mortgage, LLCProduction Manager overseeing loan processes from start to finish at CrossCountry Mortgage. Liaising with clients and ensuring superior customer service in mortgage solutions.
About the role
Key responsibilities & impact- Serve as a liaison between internal and external clients
- Oversee and be directly involved in the loan process from start to finish
- Provide superior customer service by communicating with borrowers
- Review and audit income, assets, run DU, and verify credit documentation
- Review mortgage loan disclosure packages and deliver to borrower
- Assist in managing a pipeline of various loan types
- Ensure loan structure presents the best program based on borrower’s financial circumstances
- Review files for missing documentation
- Communicate loan program and costs with borrowers
- Pre-underwrite items to support loan approval
Requirements
What you’ll need- Bachelor’s degree and/or equivalent combination of education/experience
- 3-5 years residential mortgage processing experience
- Experience with Encompass LOS, preferred
- Prior underwriting or processing experience, a plus
- Knowledge of RESPA guidelines and all mortgage and consumer regulations
- Knowledge of DU, LP, Microsoft Outlook, and Windows
- Excellent math and analytics skills
- Excellent communication skills
- Excellent prioritization and time management skills to meet deadlines
Benefits
Comp & perks- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
residential mortgage processingunderwritingloan structuringincome reviewasset reviewcredit documentation verificationpre-underwritingmath skillsanalytics skills
Soft Skills
customer servicecommunication skillsprioritizationtime management
Certifications
Bachelor’s degree