Loan Processing Manager

CrossCountry Mortgage, LLC

Loan Processing Manager overseeing loan processing team at CrossCountry Mortgage. Ensuring quality and compliance in loan files and facilitating team development.

Posted 6/6/2026full-timeRoseville • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work with all processors to improve the quality of the loan file being submitted to underwriting and closing
Maintain a pipeline of loans
Identify loan level defects, common post-closing conditions, and items that delay insuring
Coach processing team members to prevent repeat issues on future files
Communicate with all employees; provide support and answer questions
Act as the first point of contact for processing related branch issues
Learn interdepartmental functions and responsibility; understand how processing affects each department and relay to the processors
Run, analyze, and manage prebuilt processing reports and track each processor’s performance against objectives set by management
Participate in new branch onboarding to review files flow and expectations
Work closely with departments to identify areas of strengths and weakness, and provide recommendations for training to improve processes, flow, and efficiency
Work closely with processors to identify Encompass needs to improve quality and efficiency
Identify policies and procedures that need to be created and/or communicated to the processing staff
Conduct weekly processing staff meetings
Communicate company or process changes to processors, as well as changes and updates to policies, procedures and guidelines that relate to the processors’ responsibilities
Monitor and maintain established processing service level agreements; adjust expectations when necessary

Requirements

What you’ll need

Minimum 5 years’ mortgage processing experience
Minimum 5 years’ FHA/VA/FNMA/FHLMC loan processing experience
Experience in employee training, preferred
Knowledge of closing and title requirements, loan processing and automated underwriting systems
Encompass LOS experience, preferred
Excellent communication skills

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage processingFHA loan processingVA loan processingFNMA loan processingFHLMC loan processingautomated underwriting systemsclosing requirementstitle requirementsemployee trainingreport analysis

Soft Skills

communicationcoachingteam collaborationproblem-solvingorganizational skillsinterdepartmental understandingperformance managementrecommendation skillsmeeting facilitationsupport