Senior Manager, NFST

CrossCountry Mortgage, LLC

Senior Manager overseeing Non-Funded Support Team in mortgage lending. Ensures compliance and timely processing of disposition requests.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage the Non-Funded Support Team
Oversee daily responsibilities to ensure the timely review and approval of disposition requests and compliance support cases related to the NFST team
Play a key role as a stakeholder for audits, examinations, and compliance inquiries related to ECOA, FCRA, and adverse action regulations
Participate in the Risk Management lifecycle by creating, updating, and managing tickets in JIRA, conducting research, root cause analysis, corrective action implementation, UAT, and post-implementation validation testing
Provide oversight to all LOS pipelines to ensure correct disposition and folder placement
Ensure files are dispositioned in a timely manner when applicable
Build and maintain mechanisms to manage the timing of key events related to ECOA compliance
Act as the primary point of contact for implementation of new products/LOS; conduct testing to ensure compliance and accuracy
Operate as a key stakeholder for exam/audit/monitoring for inquiries related to ECOA, FCRA, and adverse action by drafting narratives and creating data sets
Ensure notice of adverse action/incompleteness meet regulatory compliance requirements
Act as a policy and procedure subject matter expert related to ECOA, FCRA, and adverse action
Manage compliance support cases related to Non-Funded Support Team (NFST)
Conduct User Acceptance Testing (UAT) and post-implementation validation

Requirements

What you’ll need

Bachelor’s degree and/or equivalent combination of education/experience
Minimum 3 years of experience in the mortgage industry
Minimum 2 years of experience in a compliance and/or risk role
Minimum 1 year of experience managing teams, including reviewing and approving team outputs
Experience in creating and analyzing data sets for audits and regulatory compliance
Experience acting as a key stakeholder for audits, exams, and compliance inquiries
Working knowledge of JIRA
Working knowledge of ECOA (Equal Credit Opportunity Act), FRCA (Fair Credit Reporting Act), adverse action regulations, and policies and procedures related
Familiarity with applicable LOS; including but not limited to: Encompass, NFTYDoor, Figure, and Quantum Reverse
Excellent communication and collaboration skills
Excellent analytical and problem-solving skills
Excellent attention to detail, prioritization, and time management skills

Benefits

Comp & perks

medical
dental
vision
401K
short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisroot cause analysisUser Acceptance Testing (UAT)post-implementation validationcompliance managementrisk managementteam managementauditingregulatory compliance

Soft Skills

communicationcollaborationanalytical skillsproblem-solvingattention to detailprioritizationtime management

Certifications

Bachelor's degree