Operations Solutions UAT Specialist

CrossCountry Mortgage, LLC

. Act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors .

Posted 5/22/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary liaison during testing phases between the technology team, internal stakeholders, and third-party vendors
Ensure quality assurance during the implementation of technical updates
Identify issues and ensure successful deployment of solutions that align with business needs and user expectations
Serve as the main point of contact for all testing-related communications
Prepare test plans for assigned technical updates to ensure alignment with project goals
Create test cases for all relevant scenarios to validate system functionality
Prepare User Acceptance Testing (UAT) Form summarizing testing results, issues found, and recommendations for improvements
Complete User Acceptance Testing (UAT) within Service Level Agreements (SLA)
Identify, document, and track defects, issues, and enhancement requests using JIRA
Work closely with stakeholders and cross-functional teams to gather feedback
Provide regular status updates to project managers and stakeholders regarding testing progress and outcomes
Participate in meetings with cross-functional teams to align on project goals and timelines
Assess the impact of changes and create communications for the company
Collaborate with the training department on company announcements, SOPs, and workflows
Demonstrate updates and communications on calls; present and participate in meetings as needed
Validate implemented changes in production
Work with operations departments to identify opportunities for improvement of processes
Assist with providing materials and documents for audits and reviews
Perform other duties as assigned

Requirements

What you’ll need

4+ years’ experience in the mortgage industry
Encompass LOS experience
Knowledge of the overall mortgage workflow
Knowledge of all agency guidelines
Knowledge of compliance and disclosure requirements
JIRA experience, a plus
Proficient in Microsoft Office suite (Word, Excel, and Outlook)
Excellent prioritization, organization, and time management skills
Excellent conflict management, teamwork and negotiation skills

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

User Acceptance Testing (UAT)test planstest casesdefect trackingcompliance requirementsmortgage workflowagency guidelinesMicrosoft OfficeJIRA

Soft Skills

prioritizationorganizationtime managementconflict managementteamworknegotiationcommunication