SVP, Agency Underwriting

CrossCountry Mortgage, LLC

SVP of Agency Underwriting role overseeing daily department requirements and managing escalations. Focus on underwriting conventional and government loans while maintaining service level agreements.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Underwrite conventional and government loans (FHA, VA).
Maintain and report underwriter bonus.
Provide guidance and solutions to the underwriting team and branches for complex underwriting scenarios and escalations.
Assist in special projects and training as designated by management.
Communicate with branches on escalations and escalated scenarios.
Perform second level reviews as designated by senior management.
Work with underwriting team to maintain standard service level agreements.
Monitor underwriting pipeline to ensure productivity and adherence to set SLAs.
Provide mentoring and coaching to underwriting staff as identified or required by senior management.
Utilize problem solving, judgement, knowledge, and experience to effectively remedy loan level issues.
Manage department reports.
Communicate effectively with operations and sales staff to maintain a high level of customer service via phone and email.
Perform other related duties as assigned by management.

Requirements

What you’ll need

Bachelor’s Degree or equivalent combination of education and experience, preferred.
5+ years’ Mortgage Underwriting Experience (FHA, VA, USDA, Conventional) with agency guideline knowledge.
3+ years’ Underwriting management experience.
Direct Endorsement status from HUD and/or SAR authority from VA, experience with USDA, a plus.
Extensive Understanding of FHA, VA and conventional loan guidelines.
Working knowledge of ATR/QM requirements.
Proficient in Microsoft Word, Excel, and Outlook.
Encompass LOS experience, a plus.
Knowledge of compliance and disclosure requirements.

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mortgage UnderwritingFHA guidelinesVA guidelinesUSDA guidelinesConventional loan guidelinesATR requirementsQM requirementsUnderwriting managementProblem solvingJudgment

Soft Skills

CommunicationMentoringCoachingTeam guidanceCustomer serviceLeadershipOrganizational skillsCollaborationEscalation managementTraining

Certifications

Bachelor’s DegreeDirect Endorsement status from HUDSAR authority from VA