NVP of Agency Underwriting – West Coast

CrossCountry Mortgage, LLC

. Review and complete various escalations needing Second Level Reviews by the VPs of underwriting, including loan level escalations as tracked in the Escalations Airtable, assistance with escalations from quality reporting findings, escalations involving fraud review, exception requests or any other situations that may arise requiring escalation on a daily, weekly, or monthly basis.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Review and complete various escalations needing Second Level Reviews by the VPs of underwriting, including loan level escalations as tracked in the Escalations Airtable, assistance with escalations from quality reporting findings, escalations involving fraud review, exception requests or any other situations that may arise requiring escalation on a daily, weekly, or monthly basis.
Communicate decisions to the VP of underwriting and provide detail into the decision-making process.
Hold mandatory daily team calls with all VPs to discuss and review any Second Level Review (SLR) Escalations, having reviewed the escalation prior to the call and providing thorough feedback.
Perform weekly spot checks of the VPs escalation reviews not sent to SLR, maintaining notes for each spot check and any clarification/correction in decision making.
Pull monthly reports of all escalations, their outcomes etc. to review with the SVP of Agency Underwriting and the VPs.
Grow the Agency Underwriting Scenario Team and communicate clarifications, agency insight, post-closing issues, etc. to the manager and/or team to ensure consistency with the underwriting department and CCM’s appetite for risk.
Ensure the Agency Underwriting Scenario Team manager is managing the team to meet SLA’s, staffed appropriately, and conducting weekly team meetings.
Ensure Agency Underwriting Scenario Team manager is completing bi-weekly spot checks on the answers the team is providing, reviewing the feedback given, and maintaining a monthly log of all production to share with the NVP as needed.
Include the Agency Underwriting Scenario Team manager in all applicable underwriting meetings, RUM meetings and participate at least once a month in the Scenario Team meetings.
Manage, re-vet, update, and publish the “Agency Questions Log” in Airtable and on the Underwriting page of the Landing at least once per month.
Ensure the VPs are appropriately managing the Red Loan Report and the Reg B pipeline; follow up and address any loans that fall out of SLA.
Communicate specific changes or updates regarding Credit Policy to the Branch and/or Operations by speaking during applicable sales or operations meetings as required.
Conduct existing branch calls as needed (daily, weekly, monthly)

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, advanced degree preferred.
10+ years of experience in mortgage underwriting, with a minimum of 2 years of management experience.
Extensive knowledge of risk evaluation and regulatory compliance.
Strong knowledge of FHA, VA, and conventional loan programs.
Proven ability to lead teams and provide constructive feedback to improve team performance.
Highly self-motivated.

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mortgage underwritingrisk evaluationregulatory complianceFHA loan programsVA loan programsconventional loan programsescalation managementdata analysisreportingteam management

Soft Skills

leadershipcommunicationconstructive feedbackself-motivationteam collaborationproblem-solvingorganizational skillsdecision-makingattention to detailadaptability