VIP Account Manager

CrossCountry Mortgage, LLC

. Serve as the main point of contact for a select, top tier performing loan officers.

Posted 5/8/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the main point of contact for a select, top tier performing loan officers.
Build and nurture meaningful relationships with loan officers to understand their needs, goals and preferences.
Create processes and guides to enhance team efficiency and support team growth.
Effectively understand and communicate brand strategy and consumer targeting to ensure all integrated marketing efforts align with the account strategies.
Create and deliver custom strategic marketing campaigns targeted at driving leads and brand recognition to clients including conception, creative and media plan development, management, and measurement.
Oversee management of marketing programs, events, sponsorships, and related activities that accurately deliver CCM’s marketing strategy and overall business strategy for assigned clients.
Prioritize and manage several tasks simultaneously to exceed client expectations and deadlines across multiple projects; deliver prompt and effective solutions to client issues and requests, ensuring exceptional satisfaction and retention across assigned accounts.
Act as a subject matter expert for all marketing initiatives including paid social, digital, OOH, traditional, etc.
Act as the liaison for the loan officer(s) across all internal marketing teams as well as the conduit to all support groups throughout the entire CCM organization.
Assist in managing clients’ budget, including forecasting, review, and reconciliation.

Requirements

What you’ll need

Bachelor’s Degree in Marketing, Communications, or closely related field.
5+ years of experience and demonstrated success in leading marketing initiatives.
Experience in annual marketing planning for sales organizations.
Experience in Cross-Functional marketing.
Knowledge of core digital and traditional marketing channels to select appropriate formats to match strategy.
Knowledge of integrated marketing strategies and tactics and how they come together to provide measurable results.
Excellent negotiation and presentation skills to gain consensus.
Skill in building trust, navigating complex relationships through diplomacy, consistency, competence, and integrity.
Excellent project management and problem resolution skills to adjust plans quickly to meet changing needs and provide best-in-class experiences.
Excellent communication and customer service skills to interact and communicate across a variety of stakeholder groups including technical, subject matter experts, C-suite, branch and VPs.
Proficient in Adobe Pro and Microsoft Office Suite.

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

marketing initiativesannual marketing planningcross-functional marketingdigital marketingtraditional marketingintegrated marketing strategiesproject managementproblem resolution

Soft Skills

negotiation skillspresentation skillsrelationship buildingdiplomacycommunication skillscustomer service skills