Regional Underwriting Manager – Agency

CrossCountry Mortgage, LLC

. Provide individual Underwriter coaching, mentoring, and training on the expectations, processes, guidelines, system work (Encompass), etc., escalating questions as needed for clarification.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Provide individual Underwriter coaching, mentoring, and training on the expectations, processes, guidelines, system work (Encompass), etc., escalating questions as needed for clarification.
Serve as the primary point of contact for all questions, clarification, and instruction for Underwriters.
Ensure Underwriters understand, apply, and grow their knowledge base of guidelines, processes, and procedures at CCM.
Complete CTC reviews until Underwriters have earned lending authority.
Review the CR Lending Authority, ACES, Denial, Suspense, Failed, and 2nd Tier Review Pipeline reports daily.
Provide valid findings, training, and coaching issues weekly to the VP.
Complete at least 2 spot reviews per week on files not reviewed by another department/team (i.e. QC, CRUM, etc.).
Assist with the review of reports and findings regarding Underwriter quality as needed.
Manage the pipeline making sure loans for all areas are within SLA, and all loans placed in any external Underwriter status are for no more than 24 hours (for branch rebuttal, 72 hours).
Communicate all load balancing, designated underwriting assignments, and rush/priority reviews (VIP, Transition, etc.) to the Production Coordinators.
Assist with loan level production (underwriting, clearing conditions) based on staffing/volume needs.
Review and complete non-health/safety escrow holdbacks.
Review loan scenarios as needed/required.
Review post-closing/credit risk findings to identify and determine training needs.
Conduct new branch welcome calls and existing branch calls as needed (daily, weekly, monthly).
Report on Underwriter final bonus numbers; communicate to the VP.
Interview prospective Underwriters for hire.
Review and approve timecards and PTO requests.
Attend weekly meetings with the VP and Monthly National Underwriting department calls conducted by the SVP of Underwriting; hold bi-weekly team meetings with direct reports.

Requirements

What you’ll need

Bachelor’s Degree or equivalent combination of education/experience.
DE, SAR and LAPP certifications are required; experience with USDA is a plus.
5+ years of Mortgage Underwriting Experience (FHA, VA and Conventional) with agency guideline knowledge.
5+ years of underwriting supervisory experience.
Encompass LOS experience.
Knowledge of ATR/QM requirements.
Knowledge of compliance and disclosure requirements.
Excellent communication and organizational skills.
Proficient in Microsoft Office Suite (Word, Excel and Outlook).

Benefits

Comp & perks

medical
dental
vision
401K
short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mortgage UnderwritingFHAVAConventionalEncompassATRQMcompliance requirementsdisclosure requirementsloan level production

Soft Skills

coachingmentoringcommunicationorganizational skillsleadershiptrainingproblem-solvingload balancingteam managementinterviewing

Certifications

Bachelor’s DegreeDESARLAPP