Lock Desk Analyst

CrossCountry Mortgage, LLC

Lock Desk Analyst processing rate lock requests, change, and extension requests within mortgage lender. Collaborating with different departments and providing real-time training and support.

Posted 4/16/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Support the Lock Desk by processing rate lock, change, and extension requests
Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed
Process change requests, reprice requests, and extension requests
Assist Loan Officers with post-lock file inquiries
Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements
Assist with system, product, and procedural inquires.

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent combination of education/experience
2+ years’ mortgage lending experience or equivalent coursework, preferred
Experience with Optimal Blue and Encompass systems, preferred
Secondary Marketing or Capital Markets experience, preferred
Excellent attention to detail, mathematical, and analytical skills
Proficiency in Microsoft Office (Excel, Outlook, Word).

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mortgage lendingrate lock processingchange request processingextension request processingsystem testingprocess flow enhancementsmathematical skillsanalytical skillsMicrosoft ExcelMicrosoft Word

Soft Skills

attention to detailcommunication skills

Certifications

Bachelor’s degree