Lock Desk Analyst
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $55,000 - $60,000 per year
About the role
- Support the Lock Desk by processing rate lock, change, and extension requests
- Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed
- Process change requests, reprice requests, and extension requests
- Assist Loan Officers with post-lock file inquiries
- Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements
- Assist with system, product, and procedural inquires.
Requirements
- Bachelor’s degree in a related field or equivalent combination of education/experience
- 2+ years’ mortgage lending experience or equivalent coursework, preferred
- Experience with Optimal Blue and Encompass systems, preferred
- Secondary Marketing or Capital Markets experience, preferred
- Excellent attention to detail, mathematical, and analytical skills
- Proficiency in Microsoft Office (Excel, Outlook, Word).
Benefits
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage lendingrate lock processingchange request processingextension request processingsystem testingprocess flow enhancementsmathematical skillsanalytical skillsMicrosoft ExcelMicrosoft Word
Soft Skills
attention to detailcommunication skills
Certifications
Bachelor’s degree