VP Corporate Processing – West Coast

CrossCountry Mortgage, LLC

VP Corporate Processing overseeing daily activities of Corporate Processing Team at CrossCountry Mortgage. Ensuring compliance and communication with onboarding branches across the West Coast region.

Posted 4/14/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $125,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee and supervise all aspects of the Corporate Processing Team including employee development, coaching, training, and discipline.
Track and approve attendance and PTO times for Processing Team.
Oversee team’s file quality and turn times to meet company SLA requirements.
Responsible for responding to e-mails, and/or phone calls within company SLA requirements.
Sample review loans of team members to identify training needs.
Monitors team pipeline to ensure compliance as it pertains to RESPA, TIL, HMDA, Reg. B, (all mortgage related regulations).
Document all communication related to the loan application in the LOS system’s conversation log.
Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.
Work with the Corporate Loan Production Manager.
Assist and identify additional training needs of the onboarding branches.
Identify structural needs of the department and implement changes as needed.
Performs various other duties as required.

Requirements

What you’ll need

High School Diploma or Equivalent, required.
Minimum of 5 years’ residential mortgage processing experience, required.
Previous Team Lead/Management Experience.
Knowledge of RESPA guidelines and all mortgage and consumer lending regulations.
Previous experience with Encompass, preferred.
Excellent math and analytical skills.
Excellent communication skills.
Ability to prioritize and meet deadlines.
Knowledge of DU, LP, Microsoft Outlook & Windows.

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

residential mortgage processingRESPA guidelinesDULPEncompassanalytical skillsmath skills

Soft Skills

employee developmentcoachingtrainingcommunication skillsability to prioritizemeet deadlines

Certifications

High School Diploma or Equivalent