CrossCountry Mortgage, LLC

Director, Encompass LOS

CrossCountry Mortgage, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

Tech Stack

SDLC

About the role

  • Lead and develop Encompass Administration and Loan Support teams, driving accountability, performance, and engagement.
  • Partner with Operations, Product, and Technology teams to design and deliver scalable technical solutions.
  • Partner with Compliance, Legal, Risk, and Internal Audit to support regulatory requirements and control frameworks.
  • Oversee platform integrations, including APIs, SDKs, middleware, and third-party/vendor systems.
  • Ensure reliability, security, and performance of all Encompass-related integrations.
  • Establish and maintain governance over system configurations, customizations, and workflows to minimize risk and complexity.
  • Execute against priorities established through Change Control in partnership with Operations Solutions, ensuring alignment with business and executive objectives.
  • Ensure SLAs are consistently met, with a strong focus on turnaround times, backlog management, and team productivity.
  • Monitor key performance metrics (e.g., SLA adherence, cycle time, backlog health) and drive continuous improvement.
  • Enforce adherence to Change Control, Software Development Life Cycle (SDLC), and governance processes to ensure quality, compliance, and audit readiness.
  • Provide clear communication to stakeholders and executive leadership on priorities, risks, and delivery status.
  • Manage employee performance, development, and HR-related responsibilities.

Requirements

  • 5+ years of experience with Encompass
  • 3+ years of management experience
  • Experience managing both project-based delivery and production support environments
  • Experience with Agile, SDLC, ITIL, or similar delivery frameworks
  • Experience with reporting, workflow analytics, or business intelligence tools
  • Experience in a high-volume, multi-channel mortgage environment
  • Experience with Encompass APIs and SDK
  • Experience with PPE/pricing engine integrations (e.g., Optimal Blue)
  • Experience with CRM and marketing platform integrations
  • Experience working with third-party mortgage vendors and integrations
  • Knowledge of disclosure workflows and regulatory requirements
  • Familiarity with the ICE Mortgage Technology ecosystem
  • Deep understanding of mortgage operations and the end-to-end loan lifecycle
  • Proven skill in translating business needs into scalable technical solutions
  • Excellent communication and stakeholder management skills
Benefits
  • medical
  • dental
  • vision
  • 401K
  • company-provided short-term disability
  • employee assistance program
  • wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EncompassAPIsSDKsAgileSDLCITILworkflow analyticsbusiness intelligencePPE/pricing engine integrationsCRM integrations
Soft Skills
leadershipcommunicationstakeholder managementperformance managementteam productivityaccountabilityengagementrisk managementcontinuous improvementchange management