Director, Encompass LOS

CrossCountry Mortgage, LLC

Director, Software Engineering leading the Loan Origination System strategy at CrossCountry Mortgage. Overseeing administration and support teams to ensure operational efficiency in a high-volume environment.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Lead and develop Encompass Administration and Loan Support teams, driving accountability, performance, and engagement.
Partner with Operations, Product, and Technology teams to design and deliver scalable technical solutions.
Partner with Compliance, Legal, Risk, and Internal Audit to support regulatory requirements and control frameworks.
Oversee platform integrations, including APIs, SDKs, middleware, and third-party/vendor systems.
Ensure reliability, security, and performance of all Encompass-related integrations.
Establish and maintain governance over system configurations, customizations, and workflows to minimize risk and complexity.
Execute against priorities established through Change Control in partnership with Operations Solutions, ensuring alignment with business and executive objectives.
Ensure SLAs are consistently met, with a strong focus on turnaround times, backlog management, and team productivity.
Monitor key performance metrics (e.g., SLA adherence, cycle time, backlog health) and drive continuous improvement.
Enforce adherence to Change Control, Software Development Life Cycle (SDLC), and governance processes to ensure quality, compliance, and audit readiness.
Provide clear communication to stakeholders and executive leadership on priorities, risks, and delivery status.
Manage employee performance, development, and HR-related responsibilities.

Requirements

What you’ll need

5+ years of experience with Encompass
3+ years of management experience
Experience managing both project-based delivery and production support environments
Experience with Agile, SDLC, ITIL, or similar delivery frameworks
Experience with reporting, workflow analytics, or business intelligence tools
Experience in a high-volume, multi-channel mortgage environment
Experience with Encompass APIs and SDK
Experience with PPE/pricing engine integrations (e.g., Optimal Blue)
Experience with CRM and marketing platform integrations
Experience working with third-party mortgage vendors and integrations
Knowledge of disclosure workflows and regulatory requirements
Familiarity with the ICE Mortgage Technology ecosystem
Deep understanding of mortgage operations and the end-to-end loan lifecycle
Proven skill in translating business needs into scalable technical solutions
Excellent communication and stakeholder management skills

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

EncompassAPIsSDKsAgileSDLCITILworkflow analyticsbusiness intelligencePPE/pricing engine integrationsCRM integrations

Soft Skills

leadershipcommunicationstakeholder managementperformance managementteam productivityaccountabilityengagementrisk managementcontinuous improvementchange management