Mortgage Operations Specialist

CrossCountry Mortgage, LLC

Mortgage Operations Specialist performing loan opening duties and coordinating with the Senior VP of Lending. Ensuring smooth borrower experience and timely loan processing within a remote work environment.

Posted 4/11/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $32 per hourWebsite

About the role

Key responsibilities & impact

Performing loan opening duties for the branch, including ordering required third‑party documentation and preparing files for transfer to processing.
Providing dedicated support to the Senior VP of Lending by serving as a primary point of contact after application, managing borrower, agent, and third‑party communications.
Coordinating documentation, monitoring milestones, supporting closing activities, and assisting with post‑closing client care.
Reviewing loan files to ensure accuracy and compliance with company policy and regulatory requirements.
Ordering and managing required third‑party services and verifications for the branch.
Coordinating mortgage transactions for the Senior VP of Lending by serving as a primary point of contact for borrowers, agents, title companies, and internal teams.
Sending introduction emails to borrowers and real estate agents outlining primary contacts and outstanding documentation needs.
Supporting loan processing by proactively collecting required documentation.
Providing timely milestone updates to agents and coordinating scheduling of closings as appropriate.
Facilitating timely loan closings by working directly with title companies and borrowers on refinances, second mortgages, and other purchase closings.
Preparing and delivering closing preparation communications to borrowers.

Requirements

What you’ll need

High School diploma or equivalent.
A minimum of 4 years of residential mortgage/industry experience.
Experience with RESPA regulations.
Encompass experience.
Experience with mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred.
Excellent analytical skills, with attention to detail to prevent processing delays, compliance issues, closing problems, and poor borrower experience.
Excellent prioritization and time management skills.
Proficient in Microsoft Office & Windows.
Proficient in DU, LP.
Commitment to learning additional tasks and growing in the position.

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan processingdocumentation managementcompliance reviewthird-party service managementmilestone monitoringclosing coordinationRESPA regulationsRegulation ZRegulation Banalytical skills

Soft Skills

attention to detailprioritizationtime managementcommunicationclient careproblem-solvingorganizational skillsdedicationsupportiveproactive