Encompass Administrator

CrossCountry Mortgage, LLC

. Work with the applicable business units to offer areas of improvement, implement, manage, and maintain input forms, business rules, major releases, loan programs, eFolder settings, disclosures, HMDA support, investor suspense requests, DMI export, servicing transfers, warehouse data tapes, and archive loan strategy.

Posted 3/31/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work with the applicable business units to offer areas of improvement, implement, manage, and maintain input forms, business rules, major releases, loan programs, eFolder settings, disclosures, HMDA support, investor suspense requests, DMI export, servicing transfers, warehouse data tapes, and archive loan strategy.
Evaluate the Encompass system, CCM’s integrations and CCM’s business workflow to help drive change for process-flow improvement in the Encompass system and CCM’s integrations.
Design and implement approved change requests by creating or enhancing Encompass settings, basic and advanced input forms, and basic and advanced business rules.
Employ problem solving skills to understand, interpret, troubleshoot, and resolve issues relating to system functionality.
Ensure deadlines are met and update the project management system.
Remain up to date on key Encompass trends and methodologies.
Remain up to date on forthcoming Ellie Mae initiatives.
Work closely with the .Net Team, where applicable, on incoming requests.
Ensure updates do not adversely affect the system.
Work closely with the Product Manager, where applicable, on incoming requests.
Work as an escalation point for general inquiries and troubleshooting requests from Support.

Requirements

What you’ll need

High School Diploma or equivalent.
5+ years’ experience performing Ellie Mae Encompass Administration.
5+ years’ experience building Input Forms and creating Business Rules within Encompass/LOS.
5+ years’ experience within the Mortgage Industry.
Encompass Administrator Certification.
Encompass Web Experience a plus.
Thorough understanding of the loan lifecycle from point of sale through servicing and secondary.
Advanced knowledge of real estate lending regulations and compliance standards.
JIRA knowledge a plus.
Effective communication and collaboration skills to maintain positive business relationships with system stakeholders.

Benefits

Comp & perks

medical
dental
vision
401K
company-provided short-term disability
employee assistance program
wellness program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Ellie Mae Encompass AdministrationInput FormsBusiness RulesEncompass/LOSLoan LifecycleReal Estate Lending RegulationsCompliance StandardsProblem SolvingProject ManagementSystem Functionality

Soft Skills

Effective CommunicationCollaborationTroubleshootingEscalation PointInterpersonal SkillsOrganizational SkillsStakeholder ManagementProcess ImprovementDeadline ManagementChange Management

Certifications

Encompass Administrator Certification