Licensed Loan Officer Assistant, Bilingual
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $15 - $18 per hour
Job Level
About the role
- Provide support to mortgage loan officers in their daily duties
- Work directly with customers to ensure positive experiences
- Assist in reviewing mortgage loan applications and documentation
- Review mortgage loan disclosure packages and deliver them to borrowers
- Create and deliver rate disclosure and re-disclosure packages
- Clarify/correct information and obtain necessary documentation
- General clerical and phone support to loan officers or processors
- Manage pipelines consisting of various loan types
- Track outstanding items on loan files and follow up with customers
- Facilitate timely loan closings by working directly with the Title Company
Requirements
- NMLS License Required under the S.A.F.E. Act of 2008
- Fluency in the languages of Spanish and English
- High School Diploma, General Equivalency Diploma (GED), or equivalent
- A minimum of 1 year of mortgage-related experience, including customer contact
- Previous sales support experience, preferred
- Salesforce experience, preferred
- Excellent communication and customer service skills
- Excellent prioritization and time management skills
- Proficient with Microsoft Office applications
Benefits
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage loan applicationsmortgage loan disclosure packagesrate disclosure packagesdocumentation reviewpipeline managementcustomer contactsales supporttime management
Soft Skills
communication skillscustomer service skillsprioritization skills
Certifications
NMLS License