CrossCountry Mortgage, LLC

VP, Compliance

CrossCountry Mortgage, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Provide end-to-end oversight of CrossCountry Mortgage’s Compliance Post-Closing Quality Control function
  • Oversee Branch Audit and Compliance Monitoring & Testing programs, ensuring risks are clearly identified, root causes are validated, corrective actions are implemented, and validation testing confirms resolution
  • Serve as final quality reviewer for monitoring and testing outputs prior to executive or regulator distribution
  • Manage loan file production for state/federal examinations, agency reviews, and investor audits
  • Prepare executive-level reporting materials that clearly communicate findings, root causes, remediation actions, and forward-looking risk mitigation
  • Ensure all executive-facing materials are accurate, internally consistent, and actionable
  • Design, document, and maintain repeatable Compliance processes and SOPs that reduce ambiguity and manual intervention
  • Establish structured workflows for governing policy lifecycle management, training administration, monitoring outputs, and reporting standards
  • Implement systems that enable predictable execution and reduce ad-hoc decision making
  • Oversee lifecycle management of Policies & Procedures and Compliance Training programs
  • Ensure annual reviews, notifications, and ownership assignments occur on schedule through defined processes
  • Maintain centralized tracking mechanisms with clear escalation protocols
  • Develop clear, regulator-ready policies, job aids, and training materials
  • Identify root causes of compliance risks and design sustainable control solutions
  • Partner with business stakeholders to implement controls and conduct user acceptance testing (UAT)
  • Maintain ownership through risk closure and validation of effectiveness
  • Manage Compliance staff, setting clear expectations for quality standards, accountability, timeliness, and professional communication
  • Review team deliverables for accuracy and completeness prior to escalation

Requirements

  • Bachelor's Degree or equivalent combination of education and experience
  • 7+ years of experience in a financial institution; experience in a large or complex institution, preferred
  • 5+ years of experience in risk management and/or consumer compliance, specifically related to mortgage originations
  • Experience independently driving complex, cross‑functional initiatives to completion
  • Experience translating direction into clear, measurable deliverables
  • Experience building SOPs, workflows, or operational frameworks
  • Experience in preparing executive- or regulator-facing reports
  • Encompass experience, preferred
  • JIRA experience, preferred
  • ACES experience, preferred
  • Knowledge of loan operations (Processing, Underwriting, Closing, QA)
  • Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act
  • Advanced knowledge of Mavent, preferred
  • Excellent attention to detail
  • Skilled in systems thinking and designing structured solutions that eliminate recurring issues
  • Skilled in identifying inconsistencies, calculation errors, and regulatory misstatements prior to distribution to ensure accuracy and compliance
  • Skilled in synthesizing findings into clear, concise, and actionable narratives that inform decision‑making
  • Skilled in translating regulatory requirements into practical, operational procedures and controls
  • Skilled in solution‑oriented problem solving, delivering actionable recommendations alongside identified issues
  • Excellent communication, management, and leadership skills
  • Advanced prioritization and time management skills
Benefits
  • medical
  • dental
  • vision
  • 401K
  • short-term disability
  • employee assistance program
  • wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk managementconsumer complianceSOPsworkflowsoperational frameworksloan operationsMaventEncompassJIRAuser acceptance testing
Soft Skills
attention to detailsystems thinkingproblem solvingcommunicationmanagementleadershipprioritizationtime managementaccountabilityprofessional communication