CrossCountry Mortgage, LLC

Director, Compliance

CrossCountry Mortgage, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Ensure the Compliance Department’s Case Management operates efficiently by setting forth standards and processes to provide excellent customer service
  • Conduct in-depth analysis of trends to identify emerging risks or needs within the Company
  • Proactively work to identify solutions to address emerging risks and needs (e.g., system enhancement, coaching/training, prescriptive SOP’s)
  • Act as the primary point-of-escalation for the Compliance Support function, collaborating with a variety of staff to solve complex scenarios
  • Apply in-depth knowledge of Encompass and Mavent controls to comply with various regulatory requirements (e.g., ATR/QM, High-Cost calculations, APR)
  • Partner with other departments to assist with company-wide integrations (e.g., new credit vendor)
  • Oversee the collection, preparation, and finalization of materials presented in the quarterly Compliance Committee meeting
  • Actively participate in examinations, monitoring/testing, audit, and consumer complaint processes by crafting narratives, drafting rebuttals, and conducting root cause analysis of any errors identified
  • Cross-collaborate with key stakeholders in other departments, cultivating productive partnerships to achieve departmental goals and objectives
  • Manage various Compliance staff, ensuring support is provided while also setting forth and enforcing clearly defined standards, goals, and objectives

Requirements

  • Bachelor's Degree
  • 7+ years of experience in a financial institution (in a complex or large institution, preferred)
  • 5+ years of experience in risk management and/or consumer compliance, specifically related to mortgage originations
  • Experience with and/or knowledge of Loan Operations (Processing, Underwriting, Closing, QA)
  • Encompass experience, preferred
  • Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act
  • Expert knowledge of Mavent, preferred
  • JIRA experience, preferred
  • Excellent communication, management, and leadership skills
  • Advanced prioritization and time management skills
Benefits
  • Medical
  • Dental
  • Vision
  • 401K
  • Company-provided short-term disability
  • Employee assistance program
  • Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk managementconsumer compliancemortgage originationsLoan OperationsEncompassMaventroot cause analysisSOPsdata analysistrend analysis
Soft Skills
communicationmanagementleadershipprioritizationtime managementcollaborationproblem-solvingcustomer servicecoachingtraining
Certifications
Bachelor's Degree