Administration

• Answer inbound phone calls coming into the Loan Support team and log the cases in the internal ticketing system accordingly.
• Provide daily loan level support for all company employees via an internal ticketing system, by answering inbound phone calls, email, and in-person questions for company systems and software.
• Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters, and others on the usage of loan origination systems and services.
• Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
• Perform loan level administrative tasks within the loan origination system.
• Track tasks, activities, and time spent within the ticketing system.
• Collaborate among team members and work effectively in a team.

Loan Support Administrator

Senior Snowflake Administrator

Client Experience Administrator

Senior Salesforce Platform Administrator

Leave Management Administrator

Business Administrator II