Loan Support Specialist
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $23 per hour
Job Level
JuniorMid-Level
About the role
- Provide daily loan support for all company employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
- Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services.
- Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.
- Responsible for loan level administrative tasks within the loan origination system.
- Track tasks, activities and time spent within the ticketing system.
- Provide customer service in person, on the phone and via ticketing system.
- Collaborate among team members.
Requirements
- Associate’s degree or equivalent combination of education/experience; bachelor’s degree preferred
- Minimum 2 years’ experience as a Loan Processor or Loan Officer in the mortgage industry, preferred
- Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role, preferred
- Minimum 2 years’ experience providing direct support to employees or customers, preferred
- Experience utilizing a ticketing system to handle Loan Support questions, preferred
- Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements
- Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination
- Excellent customer service skills.
- Proficient in Microsoft Word, Excel, Outlook.
Benefits
- Medical, dental, vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loan origination systemsEncompass360 Banker’s Editionticketing systemmortgage loan originationverification servicescredit servicesappraisal servicestitle servicespricing servicesautomated underwriting services
Soft skills
customer servicetroubleshootingcollaborationguidancecommunication
Certifications
Associate’s degreeBachelor’s degree