Mortgage Content Writer
CrossCountry Mortgage, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Create, edit, and proofread effective and engaging company documents (SOPs, job aids, workflows, etc.).
- Collaborate with department leaders and subject matter experts to plan, design, create, test, and implement new workflows.
- Add clarity to complex topics and apply instructional design elements to training material.
- Prepare, review, and send company-wide communications.
- Create, edit, write, and proofread technical documentation.
- Provide oversight to ensure intranet content and company communications are up to date.
- Communicate regularly with internal departments and stakeholders.
- Continuously review operations content on company intranet.
- Attend project meetings to identify potential workflow needs.
- Conduct routine system testing and collaborate with managers to understand requirements.
- Work alongside subject matter experts to design and develop high quality training materials.
- Evaluate existing company training and make recommendations for revisions.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- Experience with all mortgage loan types (conventional, FHA, VA, USDA, Jumbo, Non-QM, bond, etc.).
- Understanding of the mortgage lending function.
- Experience with imaging tools (SnagIt), preferred.
- Experience with Encompass LOS, preferred.
- Advanced resourcefulness and attention to detail to devise strategic solutions to problems.
- Advanced project management and time management skills to work on multiple projects simultaneously.
- Excellent communication skills.
- Excellent organizational and prioritization skills.
- Skill in working independently with minimal supervision.
- Advanced proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel).
Benefits
- medical, dental, vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designtechnical documentationworkflow designsystem testingtraining material developmentproject managementtime managementMicrosoft Officeimaging toolsEncompass LOS
Soft skills
communicationorganizational skillsprioritizationattention to detailresourcefulnessindependencecollaborationproblem-solvingcreativityadaptability