Coupa Change Management Lead, Manager

CrossCountry Consulting

Change Management Lead in Coupa practice at CrossCountry Consulting. Advising clients and leading change management initiatives with a focus on cloud technology.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $140,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading change management initiatives across the Coupa suite, with a strong focus on stakeholder engagement, training development, and user adoption strategies. Proven ability to mentor teams and build client relationships while contributing to practice growth through innovative solutions.

Highest-signal resume keywords

Change ManagementCoupa Suite ImplementationStakeholder EngagementMentoring and CoachingChange Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementCoupa SuiteTraining DevelopmentUser Adoption StrategiesSuccess Metrics TrackingComplex Issue ResolutionAI-Enabled SolutionsConsultingSaaS ImplementationsProcurement Management

Soft Skills

Client Relationship BuildingTeam CollaborationCommunicationFeedback DeliveryProblem Solving

Certifications & Qualifications

Coupa CertificationChange Management Certification

Industry Keywords

Professional ServicesProcurementSourcingSupply Chain ManagementEnterprise Technology

About the role

Key responsibilities & impact

Lead Delivery
Serve as a trusted advisor to clients, delivering change management support across the full Coupa suite (Procurement, Payables, Expenses, Asset Management)
Lead change management discovery workshops, identify stakeholder impacts, and design appropriate interventions
Create and execute change management strategies including communications, training, stakeholder engagement, and resistance management
Develop and deliver communications and training materials, including job aids and instructor-led trainings
Monitor user readiness and adoption, identifying gaps and recommending solutions
Work collaboratively with functional and technical teams to ensure the people side of change is prioritized in delivery
Define and track success metrics, providing updates to project leadership and clients
Develop and Mentor the Team
Mentor team members through coaching, regular ongoing feedback and annual performance reviews
Actively support project teams in resolving complex issues
Contribute to Practice Growth
Engage in internal initiatives such as knowledge sharing, recruiting, or methodology development
Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

Requirements

What you’ll need

6+ years of relevant experience in change management, consulting, or SaaS implementations
Proven experience leading change management across multiple full-lifecycle Coupa or enterprise technology implementations
Proven success delivering to large, complex, multi-stakeholder enterprise clients
Track record of mentoring junior team members and building strong client relationships
Background in professional services, ideally with a focus in Procurement, Sourcing, and/or Supply Chain Management
Coupa certification preferred
Change management certification (e.g., Prosci, CCMP) preferred
Willingness to travel when required by clients during critical milestones, approximately 25–50%

Benefits

Comp & perks

annual bonus
additional benefits