Senior People Operations Manager

CrossCountry Consulting

People Operations Senior Manager at CrossCountry Consulting ensuring alignment of HR functions and practice leadership. Building engagement programs while managing performance and organizational processes.

Posted 7/15/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $168,000 - $245,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive HR experience with a focus on performance management, employee relations, and talent management practices. Proficient in analyzing HR data and utilizing HRIS tools like Workday to drive insights and support organizational development.

Highest-signal resume keywords

HR Business Partner ExperiencePerformance ManagementEmployee RelationsHRIS Reporting ToolsTalent Management Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementTalent ManagementCompensation PracticesHR Data AnalysisFormal HR InvestigationsSuccession PlanningJob LevelingPay Equity PrinciplesOnboardingEngagement Strategies

Soft Skills

Relationship BuildingSound JudgmentStrong Communication SkillsTrusted Advisor PresenceContinuous Learning Mindset

Tools & Technologies

WorkdayPerformance Management ToolsHRIS Reporting ToolsAI Tools

Industry Keywords

Professional ServicesConsultingOrganizational DevelopmentPeople ProgramsPolicy Alignment

About the role

Key responsibilities & impact

serve as the primary link between practice leadership and the firm’s HR and Organizational Development functions
ensure consistent, policy-aligned execution of people programs and processes
be the trusted practice advisor on performance management, promotions, onboarding, employee relations, and engagement
require sound judgment, strong relationship building skills, and the ability to thrive in a fast-paced consulting environment

Requirements

What you’ll need

8–10 years of progressive HR experience, including 5+ years as an HRBP or HR Manager in professional services or consulting.
Experience leading performance review cycles, calibration, employee relations, and formal HR investigations, including coaching leaders and employees through sensitive and complex matters.
Experience with talent management practices including succession planning, talent reviews, and high-potential identification, as well as supporting organizational design or restructuring efforts.
Working knowledge of compensation practices including merit cycles, job leveling, pay equity principles, and advising managers on offer and out-of-cycle adjustment decisions.
Demonstrated ability to analyze HR data and people metrics to generate insights and present findings to senior leaders; proficiency with HRIS reporting tools (Workday preferred).
Strong business acumen, relationship-building skills, and trusted advisor presence with consultants and leaders.
High discretion, sound judgment, strong written and verbal communication skills, and proficiency with Workday and performance management tools.
Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation.
Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards

Benefits

Comp & perks

comprehensive healthcare options, including medical, dental, and vision coverage
flexible spending accounts
401(k) with company matching
generous parental and maternity leave policies
technology stipends
wellness reimbursement programs