Systems Administrator
CrossCountry Consulting
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Monitor assigned business applications and integrations to ensure stable performance and successful execution of system tasks
- Support multiple systems concurrently, ensuring consistent processes, documentation, and user experience across platforms
- Manage ticket queues, troubleshoot and resolve user issues, and escalate as needed to maintain service quality
- Work with system owners and technical leads to assess and configure new releases and enhancements
- Perform standard BAU activities such as user setup, permission adjustments, and routine maintenance
- Translate business needs into detailed requirements, specifications, and test plans
- Document system processes, workflows, and operational procedures to support long-term sustainability
- Partner with business and technical teams to facilitate clear communication, manage expectations, and ensure timely issue resolution
- Support the preparation of reports, slide decks, and other materials for governance and change-management forums
- Administer change request tracking and support governance workflows
- Contribute to change-management activities, such as drafting communications, creating training materials, documenting new processes, and assessing change impacts and risks
- Identify opportunities to streamline processes, improve system efficiency, and enhance the user experience
- Assist in developing project plans and change-management plans for system and process initiatives
- Support a collaborative environment that encourages continuous learning and innovation within the technology team
Requirements
- 3-5 years’ experience supporting multiple enterprise systems in a system administration, systems analyst, or application support role (HRIS, Finance, CRM, PSA, T&E)
- Hands-on experience troubleshooting user issues and performing core system administration activities (user setup, permissions, configuration, maintenance)
- Experience working across multiple systems simultaneously, with the ability to prioritize and manage competing requests
- Strong documentation skills, including experience creating process documentation, workflows, or standard operating procedures
- Demonstrated ability to learn new systems and technologies quickly
- Experience working with business stakeholders across functions such as HR, Finance, and Operations
- Familiarity with ticketing systems (InvGate preferred) and structured support processes
- Understanding of data security and access management principles
- Strong attention to detail, organization, and follow-through
- Clear communication skills and the ability to work effectively with both technical and non-technical stakeholders
- Customer-focused mindset with a desire to improve systems, processes, and user experience
- Comfortable working in a fast-paced, collaborative, and cross-functional environment
- Openness to a hybrid work environment.
Benefits
- comprehensive healthcare options, including medical, dental, and vision coverage
- flexible spending accounts
- a 401(k) with company matching
- generous parental and maternity leave policies
- technology stipends
- wellness reimbursement programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system administrationapplication supporttroubleshootinguser setuppermissions managementconfigurationmaintenanceprocess documentationworkflowsdata security
Soft Skills
attention to detailorganizationclear communicationcustomer-focused mindsetcollaborationproblem-solvingprioritizationadaptabilitystakeholder managementcontinuous learning