Associate Director – Program/Project Manager, NetSuite
CrossCountry Consulting
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Responsible for the end‑to‑end delivery of client‑facing program and project management artifacts for NetSuite implementations, with a strong focus on Private Equity environments
- This role serves as the central point of coordination across clients, delivery teams, and leadership, ensuring projects remain on track, risks are proactively managed, and issues are effectively de‑escalated
- Bring a balance of project management discipline, technical understanding, and interpersonal skills that enable you to manage the complexity, ambiguity, and accelerated timelines common in PE‑backed transformations
- Leverage technical expertise to understand NetSuite scope, dependencies, and delivery impacts; collaborate with functional and technical leads to drive realistic planning and execution; and translate technical updates into clear, actionable communications for client stakeholders
- Proactively identify and manage project risks, dependencies, and constraints by developing mitigation plans and leading issue resolution and de‑escalation efforts to protect scope, timelines, delivery quality, and client confidence
- Act as the executive‑facing lead for project communications, owning stakeholder engagement, executive status discussions, and translating of complex topics for both technical and business audiences
- Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
- Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes
- Foster business development opportunities by networking with existing clients, participating in proposal teams to secure new client work, and generating leads from networks outside current client engagements
- Mentor team members by coaching colleagues, providing regular ongoing feedback and annual performance reviews, and helping project teams resolve multifaceted issues
- Play an active role in attracting, interviewing, hiring, and retaining top talent
Requirements
- 7+ years of prior NetSuite experience in a professional services environment, with 2+ years of recent experience advising Private Equity and/or PE-backed clients
- Demonstrated experience working with clients to roll out NetSuite and related systems, partner add-ons, or other technologies within a single overall program plan
- Prior experience using one or more of the following tools: NetSuite, Acumatica, SAP, MS Dynamics
- Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
- Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards
- Willingness to travel up to 40% as needed; travel varies based on client preferences
- Experience mentoring and developing junior team members and helping project teams resolve multifaceted issues
- Consistent success in building and developing strong client relationships
Benefits
- comprehensive healthcare options, including medical, dental, and vision coverage
- flexible spending accounts
- 401(k) with company matching
- generous parental and maternity leave policies
- technology stipends
- wellness reimbursement programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
NetSuiteAcumaticaSAPMS DynamicsAI toolsproject managementrisk managementissue resolutiondata protectionautomation
Soft Skills
interpersonal skillscommunicationmentoringnetworkingclient relationship buildingproblem-solvingleadershipcoachingcollaborationadaptability